Security and 2-Step Authentication
Your secure customer portal login includes credentials that are specific to you. To ensure the security of the information viewed through the portal, the system will send you a new verification code via email when you log in. The sender for this email will appear as Microsoft on behalf of NECI B2C.
If you do not receive a verification shortly, look into your email Spam folder. You may need to add msonlineservicesteam@microsoftonline.com to your email whitelist.
Orders
When viewing orders status, you can use any of the fields in the Search area to refine your search.
Some information will be provided for each order on display. On each order, click on the ‘down-arrow’ at bottom right to view more detail information associated with the order.
You will be able to see the following information for each order line on the order:
-PO Line Number, Part Number, Part Description, Order Qty, Tag Number, Requested Ship Date, Promise Ship Date, Estimated Delivery Date, Last Actual Ship Date, Line Number, Customer Part Number, Shipped Qty, Backordered Qty, Tracking Number, Carrier, and Status
-Last Actual Ship Date: If there have been several partial deliveries for a specific part on your order, the date of the last delivery of that specific part will be noted as the Last Actual Ship Date
NOTE: For any partially shipped or completely shipped orders, you can also see Shipped Qty and Tracking information.
Repairs
When viewing repairs status, you can use any of the fields in the Search area to refine your search.
Certain information such as Tag #, Model #, Serial #, Asset ID, Location, Estimated Ship Date, Actual Ship Date (if shipped back to your facility) and current Repair Stage will be provided for each repair on display.
-Click on the ‘down-arrow’ at bottom right to view current status of the repair of the asset.
-Click on the ‘Repair Report’ icon to see documentation prepared for the repair of the asset.
-Click on the ‘Test Report’ icon to see documentation prepared for the testing of safety and efficacy of the asset.
You can see the status of the repair of the asset as well as contact information for the assigned Repair Coordinator and your Account Manager in case you want to contact them to discuss the status of the repair.
Assets
When viewing asset status, you can use any of the fields in the Search area to refine your search.
Certain information such as Asset Status, Asset Type, Tag number, Serial number, Asset ID, Owner of Asset, Manufacturer, and Most Recent Repair date will be provided for each asset on display.
-Simply click ANYWHERE inside the box for a specific asset and you can see expanded information for the asset.
You can see information such as Asset ID, Asset Type, Asset Status, Manufacturer, Model Number, Serial Number, Tag Number, Owner of Asset, Last Repair Date, Next Scheduled Repair, and Description of Maintenance Required
You can also see the repair history for the asset. Certain information such as Tag #, Model #, Serial #, Asset ID, Location, Estimated Ship Date, Actual Ship Date (if shipped back to your facility) and current Repair Stage will be provided for each repair of the asset.
-Click on the ‘down-arrow’ at bottom right to view current status of the repair of the asset.
-Click on the ‘Repair Report’ icon to see documentation prepared for the repair of the asset.
-Click on the ‘Test Report’ icon to see documentation prepared for the testing of safety and efficacy of the asset.
You can see the current status of the repair of the asset as well as contact information for the assigned Repair Coordinator and your Account Manager in case you want to contact them to discuss the status of the repair.
We hope you enjoy your experience using your new portal.
If you have any questions please contact us at
CustomerSupport@neci.com.