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User Guide
User Guide
Registering for Portal Access

Registering for Portal Access

If this is your first time using the portal, you will need to create a user account. Click on the Sign Up Now link to complete the process. Your request will be approved or denied within 1-2 business days.

Need Help?  Please send an email to CustomerSupport@neci.com if you are experiencing any issues with registering your Azure account.

Note:  Two-factor authentication has been enabled and is required to complete the account registration process. 

Two-Factor Authentication

Email Verification is Required in Order to Set-up Your Account
Step 1
Email Verification is Required in Order to Set-up Your Account
Enter your email address for your organization and click on "Send Verification Code".      
An automated email notification with a unique verification code will be sent to your email account.
Enter Verification Code
Step 2
Enter Verification Code
You will receive an email with your verification code.
Enter verification code and click on "Verify code".
Complete Registration Process
Step 3
Complete Registration Process
Complete the registration process and click on the "Create" button

NOTE:  You will be automatically redirected to a landing page confirming that your request has been routed to the Portal Administrator for review and approval.

Security and 2-Step Authentication

Your secure customer portal login includes credentials that are specific to you. To ensure the security of the information viewed through the portal, the system will send you a new verification code via email when you log in. The sender for this email will appear as Microsoft on behalf of NECI B2C.

If you do not receive a verification shortly, look into your email Spam folder. You may need to add msonlineservicesteam@microsoftonline.com to your email whitelist.

Portal Sign In Process

Portal Sign In Process

IMPORTANT:  You will receive an email notification that access privileges have been granted to you for the portal.  Your Account Manager will authorize access to the Orders, Repairs, and/or Assets section of the portal based upon your job role within your organization
 
Enter your email address and password setup during Azure account registration process and click on the "Sign In" button.  NOTE:  Two-factor authentication has been enabled and is required to complete the sign in process.

Need Help?  Please send an email to CustomerSupport@neci.com if you are experiencing any issues with logging into your portal.
Click on "Send Verification Code" Button
Click on "Send Verification Code" Button
An automated email notification with a unique verification code will be sent to your email account.
Enter verification code and click on verify code to complete the user authentication process.
Continue into the Portal
Continue into the Portal
Once your email is verified, click on "Continue"button to enter the portal.

USING THE PORTAL

Orders

When viewing orders status, you can use any of the fields in the Search area to refine your search.

Search Fields

Used to search for order(s) associated with a specific Purchase Order Number.
Where to search for order(s) in a specific stage- All Open, In-Progress, Partially Shipped, Shipped, Invoiced/Closed, and Canceled.
Used to search for a group of orders created during a specific date range.
Used to search for a specific order number.
Used to search for an order that includes a specific part.
Used to search for an order that includes a specific line description.
Used to search for an order containing a specific part number provided by the customer.
Some information will be provided for each order on display.  On each order, click on the ‘down-arrow’ at bottom right to view more detail information associated with the order.
You will be able to see the following information for each order line on the order:

-PO Line Number, Part Number, Part Description, Order Qty, Tag Number, Requested Ship Date, Promise Ship Date, Estimated Delivery Date, Last Actual Ship Date, Line Number, Customer Part Number, Shipped Qty, Backordered Qty, Tracking Number, Carrier, and Status

-Last Actual Ship Date: If there have been several partial deliveries for a specific part on your order, the date of the last delivery of that specific part will be noted as the Last Actual Ship Date

NOTE:  For any partially shipped or completely shipped orders, you can also see Shipped Qty and Tracking information.

Repairs

When viewing repairs status, you can use any of the fields in the Search area to refine your search.

Repair Search Fields

Used to search for asset repair history of a unique Tag Number associated with a specific asset.
Used to search for asset repair history of a unique Serial Number associated with a specific asset.
Used to search for repairs of asset(s) associated with a specific Purchase Order Number.
Used to search for repair of a specific asset associated with a Task Number assigned to the related Work Order in our business system.
Where to search for asset repair(s) in a specific stage-Open Repairs, Canceled, Planned, In Progress and Complete.
Use to search for asset repair(s) history of a unique group of assets. 
7. Repair Completion Date: Use to search for asset repair(s) for a specific customer account.
Used to search for asset repair(s) for a specific customer account.
Used to search for asset repair(s) for a specific customer account.
Use to search for repair(s) history of an asset as identified by a unique Functional Object ID associated with the related asset in our business system.
Certain information such as Tag #, Model #, Serial #, Asset ID, Location, Estimated Ship Date, Actual Ship Date (if shipped back to your facility) and current Repair Stage will be provided for each repair on display. 

-Click on the ‘down-arrow’ at bottom right to view current status of the repair of the asset.
 
-Click on the ‘Repair Report’ icon to see documentation prepared for the repair of the asset.

-Click on the ‘Test Report’ icon to see documentation prepared for the testing of safety and efficacy of the asset.

You can see the status of the repair of the asset as well as contact information for the assigned Repair Coordinator and your Account Manager in case you want to contact them to discuss the status of the repair.

Assets

When viewing asset status, you can use any of the fields in the Search area to refine your search.

 

Asset Search Fields

Used to search for asset information and repair history of a unique Tag Number.
Used to search for asset information and repair history of a unique Serial Number.
Used to search for asset information and repair history for an asset or group of assets associated with a unique Model Number.
Used to search for asset(s) and repair history of a unique group of assets.
Used to search for asset(s) information and repair history of repairs completed during a specific time period including:  Last 30 days, Last 90 days, Last 12 months, and Last 36 Months.
Used to search for asset(s) information with scheduled, future maintenance dates during a specific time period including:  Next 30 days, Next 90 days, Next 12 months, and Next 36 Months.

Used to search for asset(s) information and repair history for assets built by a unique Manufacturer.

Used to search for repair(s) history of an asset as identified by a unique Functional Object ID associated with the related asset in our business system.
Certain information such as Asset Status, Asset Type, Tag number, Serial number, Asset ID, Owner of Asset, Manufacturer, and Most Recent Repair date will be provided for each asset on display. 

-Simply click ANYWHERE inside the box for a specific asset and you can see expanded information for the asset.
You can see information such as Asset ID, Asset Type, Asset Status, Manufacturer, Model Number, Serial Number, Tag Number, Owner of Asset, Last Repair Date, Next Scheduled Repair, and Description of Maintenance Required

 
You can also see the repair history for the asset. Certain information such as Tag #, Model #, Serial #, Asset ID, Location, Estimated Ship Date, Actual Ship Date (if shipped back to your facility) and current Repair Stage will be provided for each repair of the asset.
-Click on the ‘down-arrow’ at bottom right to view current status of the repair of the asset.
 
-Click on the ‘Repair Report’ icon to see documentation prepared for the repair of the asset.

-Click on the ‘Test Report’ icon to see documentation prepared for the testing of safety and efficacy of the asset.

You can see the current status of the repair of the asset as well as contact information for the assigned Repair Coordinator and your Account Manager in case you want to contact them to discuss the status of the repair.
We hope you enjoy your experience using your new portal.
If you have any questions please contact us at CustomerSupport@neci.com.